Call & Contact Centre

Our Call and Contact Centre is the vibrant heart of our corporate offices. It is alive with people and the technology needed to deliver marketing and business development solutions for our clients.

Our investment in a sophisticated phone system featuring the latest Computer – Telephony interface capabilities enables Data Active to run a range of client campaigns simultaneously with, for example:

  • Discreet monitoring of calls for coaching & training purposes
  • Full recordings of all calls for verification if required
  • Interactive Voice Response (IVR) capability

Whether generating leads, supporting Promotions or conducting Surveys through professional, outbound Telemarketing or providing Customer Service, Help Desk or sales response lines through our Inbound team, Data Active will act as a seamless extension of your own resources whenever we are needed.

All of our call centre activities are also underpinned by expert IT support, real time Intranet status monitoring as well as web based client reporting systems to provide constant visibility of how campaigns are progressing.