Inbound Contact Centre

With the handling of millions of calls across countless client campaigns, our inbound Contact Centre is ideally placed to advise on, implement and manage all types of inbound communication campaigns.

Whether your need is related to short term overload situations or extends to a more permanent requirement, eg: sales support and administration, Help Desk, or general customer service tasks, our investment in both great people and technology will ensure Data Active acts as a seamless extension of your company and provides you with electronic or on line ‘real time’ reporting to give you constant visibility of calling activity and outcomes.

Every call received by your organisation represents an opportunity to impress a client or prospect and quickly satisfy their needs. Appointing Data Active to handle selected inbound contact functions means you can focus your valuable resources on the ‘bigger picture’.

Such support might include, but not be limited to:-