Integrated Communication Channels

Our Active Contact division specialises in both Business to Business and Business to Consumer communications and offers you the options of Telephone, Internet, Email and Mail services for both current and prospective client marketing initiatives.

Our team can design, develop and maintain short term or ongoing communication programs that underpin and complement your overall marketing objectives.

Proactive Contact

 

Whether pursuing new business, increasing the value of your existing customers or winning back former customers, Data Active will help you market your business to customers and prospects through whatever range and mix of outbound communication means best suits your objectives and budget considerations.

Our Active Contact personnel work side by side with our Direct Marketing specialists across the key disciplines of Direct Mail, Telemarketing, Email Marketing and SMS to achieve maximum impact.

Reactive Contact

A customer’s or prospect's first impression of your business through inbound contact can make all the difference to their perceptions of your company and the ultimate success or failure of your campaigns. Active Contact's swift and professional call management functions opens up new communication channels between you and your customers.


Our proactive and reactive services include:
  • Direct sales
  • Promotional Campaigns
  • TV shopping
  • Qualifying and categorising leads
  • Generating new customers
  • Renewing lapsed customers
  • Customer Service lines
  • Handling overflow calls
  • Setting appointments
  • Issues and crisis management
  • Establishing and maintaining on line data bases
  • On line order processing and customer inquiries
  • Electronic customer registration
  • Mailbox services